Welcome to the store！
- What are collapsible lanterns made of?
Our lanterns are crafted from premium, eco-friendly paper for durability and beauty. Not only do they emit a beautiful glow, they are also lightweight and easy to carry. - How do I use a collapsible lantern?
Using our lanterns is easy! Just follow these steps:
Carefully unfold the lantern.
Insert a battery-powered LED tea light or other light source (never use an open flame).
Place the lantern where you want it and enjoy the ambiance!
- Are these lanterns safe to use indoors and outdoors?
Yes, our lanterns are safe to use indoors and outdoors as long as they are battery powered. We recommend keeping the lanterns dry and out of the elements when used outdoors. - Can I customize my lantern?
Yes! We offer customization services for bulk orders or special events. Please contact [email protected] for customization and pricing details. - What is your return policy?
You may return any unused or unopened merchandise within 7 days of delivery for a full refund or exchange. For more information, please refer to our Refund & Return Policy. - How long does shipping take?
Standard Shipping: Usually takes 6 business days.
Expedited Shipping: About 3 business days.
Overnight Shipping: Orders placed before 12:00 PM (EST) will be delivered the next business day.
Processing time is usually 3 business days before shipping. - What should I do if my lantern is damaged or defective?
If your lantern is damaged or defective upon receipt, please contact us within 7 days of receipt. We will arrange a free replacement or refund. Please be sure to include photos of the damage so that we can process it faster. - How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package on the carrier’s website. - How do I contact customer service?
If you have any questions, concerns, or need assistance, please contact our customer support team at [email protected]. We are here to help!